 | Product SupportFor Full Editions of Windows 95 or later Special Note: If the program is not running correctly or cannot be uninstalled from Control Panel, download and run the new installer. The updated installer will install the missing required file, mscal.ocx, and allow the program to run normally. You may need to delete .tmp files in the ProgramData folder or simply resume work and the program will gradually self-repair. Ater Purchasing Attendant Manager is now in version 3.8 and is available for PCs only. The program can be evaluated as a fully functional copy for 15 days once every 3 months. After Purchasing topUse Registration Wizard, built into Attendant Manager, to download your program key. Open from the program's Help menu. Select the option that reads 'I have already purchased...' and press Continue. The 'AttenMan.key' will install automatically. If the key will not install, contact Customer Service immediately. We're happy to fix the problem. If you uninstall, select the option to keep your program data to avoid deleting your 'AttenMan.key' file. If you don't see the option, navigate to the ProgramData folder and copy 'AttenMan.key'. The key file is required to reinstall. Note that the download service may be unavailable in the distant future. For help using the program, press F1 from within the program. If the program is misbehaving, read below for a solution. If you can't find one, contact Technical Support. Updates topIf Help About does not show version 3.8, upgrade for new features and fixes. The upgrade is not available for trial users, but registered users may upgrade for free. Version 3.8 offers updates for new tax rules, improved registration, and other minor fixes and improvements. Version 3.7 offers the following over the previous version:
See the Readme.rtf file in the program folder for a list of fixes for this and previous versions. See below for instructions on how to upgrade. Frequently Asked Questions (FAQ) top1. What if I lost my user name or passcode? Q1. What if I lost my user name or passcode? A. You must uninstall and reinstall the program. All user data except records saved as .html files will be lost. Follow these steps. To Reinstall After Losing Your User Name Or Passcode
When you run Attendant Manager for the first time, you will be prompted for a master user name and passcode. Use that user name and passcode to access the program thereafter. Keep the information in a safe place to avoid reinstallation and data loss. Index Q2. I just purchased the program and want to download and keep a copy of my program key? A. Use the Registration Wizard to download the program key and use Windows Explorer to paste a copy of the program key with your setup file. Follow these steps. To Download Your Program Key
After following the steps above, the AttenMan.key file is downloaded into your program data folder. To keep a copy of the program key with your setup files, follow the steps below. To Store Your Program Key With Your Setup File
After following the steps above, the AttenMan.key file is copied to the folder containing your program setup files. The program must find the AttenMan.key file in the program data folder to run as a registered copy. If you deleted your program data folder, you will have copy the program key back into the data folder for the program to run again as registered. Note: The AttenMan.key file is an encrypted file that must be in the program's folder to allow the software to be used for an unlimited time. Please be sure to keep a copy of the file in a safe place in case the download service is unavailable in the distant future. Q3. The program won't work on my computer? A. Attendant Manager™ is supported on all Microsoft Windows 95 or later desktop platforms for PCs. Windows CE and mobile editions of Windows are not supported. If the program won't run, it is because one of the following:
If you are still unable to get the program running properly, email technical support for a solution. Index Q4. Why do I get "Error identifying registered owner from Registry" when I run the program? A. Attendant Manager™ is attempting to read the registry and is unable to do so. The most likely cause is third-party software installed on your computer ristricting access to the registry or registry data is missing or invalid. To fix the problem, use the software to give Attendant Manager read/write access to the registry. If that fails, email technical support, for a solution.Index Q5. What does it mean to update the Windows registered owner name? A. Platforms earlier than Windows Vista allow registered users the option to update their Windows owner name to make it easier to run the program on all their Windows platforms. The program cannot determine, nor does it check, whether your copy of Windows is genuine. Index Q6. Will I loose my personal data if I uninstall the program? A. If you are running version 3.5 or later, you can uninstall and reinstall without loosing your personal data provided you reinstall into the same folder and you do not delete any of your personal data (for Windows Vista or later you can reinstall into any folder and resume with user data). Q7. Why isn't the program running on Windows Vista when I had it running on Windows XP? A. You must upgrade to version 3.7 and run the installer while logged in as a user with administrator privileges. If it is still not working or you receive error messages, ensure the AttenMan.exe file has administrator privileges for all users. The program must be run as an administrator for full control over user created documents. Follow the instructions below to be sure the program is running with administrator privileges. To Run Attendant Manager With Administrator Privileges
If the still will not run or you are receiving error messages, contact technical support for a solution. Index How To Upgrade topUpgrades are supported for registered users only. If you are running Windows Vista or later, you must log in as a user with administrator privileges to complete the upgrade. To upgrade and resume with previous user data, uninstall from Control Panel and reinstall into the previous installation folder (or in any folder for Vista or later). To resume without user data, delete all files and subfolders in the program data folder (except AttenMan.key) before reinstalling. Note: The program data folder is the installation folder on all platforms except Windows Vista or later, which likely use a subfolder of C:\ProgramData (you may have to adjust settings and privileges to view this folder). The folder appears on the program's Documents tab in User Settings. Thank you everybody for your input on improving Attendant Manager. Previous Versions topFor support for versions earlier than 2.0, visit the previous version support page. Thank you for choosing Attendant Manager! | |
